Tech Support Channels
A 1–Hour Response Guarantee
All your support requests will be replied to in maximum one hour after the support ticket or email is submitted. If your issue calls for further assistance from an administrator, we will forward the trouble ticket or the email to the person on duty, right away and will leave a note to inform you that more time will be needed for arriving at the best solution. Furthermore if you take advantage of our Optional Managed Services package, all of the server administration tasks included there will be completed whenever you desire.
A First–Rate Tech Support Service
We’ll be available to you 24x7x365 to reply to any queries that you may have about our Control Panel or any of the applications that we have installed for you on the server. If you also require assistance with server management procedures, you can order our Optional Managed Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting procedures
A User–Friendly Help Section
We have equipped the Control Panel with a circumstantial knowledge base, which features exhaustive explanations of its features and functionalities. Additionally, we have made exhaustive video tutorials that will further show you how to perform a specific operation or troubleshoot a frequently encountered issue. The educational articles and the video tutorials are easily accessible from every Control Panel section through the Help and Videos buttons located in the upper right corner.