There are different ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you select is a trouble ticket system. This is the easiest method of correspondence for several reasons. If no customer support team representative is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. On top of that, you can copy ‘n’ paste large pieces of info without the need to worry about typographical errors, and in case a specific problem requires more time to be solved or a number of replies have to be exchanged, all the info will be in the same place, so each party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they’re usually separate from the web hosting platform, which goes to say that if you have to provide information or to follow directions, you will need to use at least two separate accounts and this number may grow in case you wish to manage several domain names. Moreover, a lot of hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with many other hosting companies, the trouble ticket system that we’re using with our Linux shared web hosting packages is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t need to remember different sign-on names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one single location. So, if you have an inquiry or encounter an obstacle, you can get in touch with our client care staff immediately. Our system includes a clever search option. This suggests that even in case you have opened an enormous number of tickets over the years, you will be able to track down the one that you need without efforts. Besides, you can see knowledge base tips for handling commonly encountered complications.