A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It is an efficient method to get some info about the web hosting services or have some issue resolved since you're talking to a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the lower possibility of mistakes when you exchange data such as usernames or domain names, the quicker response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you are able to do something else entirely while the agent examines the issue involved. What's more, you can join a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone fees that you'll have to pay if you are calling to a different country.

Live Chat Support in Shared Web Hosting

As we believe that numerous problems are easily resolved if you chat with a live person, we supply a live chat service for all our potential and existing clients. Our chat is available every day and our support representatives will assist you with a number of questions and situations. If you are not our customer yet, you'll be able to find out more about our shared web hosting plans and the hosting environment in general so as to be certain that your web sites will work effectively on our servers. In case you already have an account and you have some questions or you experience any kind of troubles with some of our services, you can get in touch with us through our live chat and we will provide the needed details or help you troubleshoot the problem. You'll have to open a support ticket for some problems which require longer time or the help of a system administrator, still for a variety of common troubles you will get help right away.