One-Hour Response Guarantee
Would you like to find out more about the 1-hour response time guarantee and how you may take full advantage of it in your capacity as customer?
If you’ve ever got any enquiries regarding the hosting service in general or you experience a problem with your sites, you’ll have to contact the respective hosting provider’s help desk support team. It may not make a difference how quickly they’ll answer if you have a query of a generic nature, but a problem like an aborted app update, for example, may lead to your website becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to get back to you, the longer the website will be out of order. If you offer goods or services online, any outage will badly influence your site and you may lose current or prospective clients. A lot of hosting providers, mainly resellers, reply to support tickets and e-mails within 24 hours, but in the electronic realm that is far too long, as visitors will hardly ever revisit a website that isn’t functioning properly for a long time interval.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting packages offer a one-hour response guarantee, which suggests that irrespective of what enquiry or complication you might have, we’ll always be there to lend you a helping hand. In reality, it seldom takes more than half an hour to get a problem resolved or a query answered, and this is valid for both sales and technical matters. Our technical support team members are available 24-7, even on weekends and holidays, which suggests that you’ll obtain timely assistance whenever you need it. We realize exactly how valuable time can be, so by the time we answer your support ticket or email, we will have explored the matter and, if we haven’t discovered a solution, we’ll give you more info on what you have to do on your end, if the case requires this. With our support service, you can be sure that there will be someone to assist you momentarily, irrespective of what time of day or night it is.