What does ?phone support? imply in the realm of web hosting?
You can find a lot of shared web hosting companies available, however many of them are resellers who have minimal resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll get through this way of communication will vary based on the provider - a few of them provide professional telephone support, many others offer basic and customer support only because some issues are more time-consuming and it's more convenient to be resolved with a support ticket, especially if the issue has to be escalated. Still, it is good to find that you can always get in touch with your web hosting provider as there're lots of small problems that can be managed without difficulty and in a very timely manner through a phone call, not mentioning that you will be able to get more information regarding the services before you become a customer.
Phone Support in Shared Web Hosting
We know that having the option to speak with a live representative is rather important, so we have 3 support lines around the globe (USA, UK and Australia) and you are able to reach us over the phone for 14 hours a day. In case you consider purchasing one of our Linux shared web hosting packages, for instance, you have the option to call us and find out more about our services prior to ordering in order to be sure that we meet all of the system requirements for your sites. Following the purchase, you will be able to call us about any kind of sales and billing issues you may have, or get any kind of general or basic tech info that you need. We've tried to find the perfect balance between phone and ticket support, so for solely technical issues you can use our ticketing system, that will help you track the communication as well as any new developments in the resolution of the issue.