24/7 Customer Support
Find out more about customer support and why it's hard to find a hosting provider that provides top-class support.
The client support that you can receive from your shared web hosting company is really important, no matter if you have pre-sales questions and you aren't a client yet, or you've got a technical trouble with a current account. Timely and clear information about a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a sign that you're ordering from an actual hosting provider not from a reseller. When you purchase a hosting account from a company that does not own its servers and it cannot access them immediately, it's very likely that you'll wait for a few days so as to have a response to your query, therefore your websites may stay offline for a long time. In contrast, a company which provides various options for communication and has a support staff that is available any time will assist you to right away and help you reduce or entirely avoid any downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
All our Linux shared web hosting packages come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our services well before you make an order or you're an existing client and you have any kind of question or a difficulty, you can contact us anytime, including weekends and holidays. We have multiple channels to contact us - a couple of phone lines worldwide for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more technical issues or any issues that need more time to research and deal with. In contrast to a number of other web hosting providers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, so regardless of what the trouble is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.